Please carefully read all the terms and sign the document to confirm your agreement. If you have any questions or concerns, feel free to contact us and let us know.

1. Phone Estimate: We value your time and strive to provide the most accurate estimate possible. To achieve this, we ask that you provide us with honest and accurate information about your home at the time of booking. As we do not assess each space before cleaning, the information provided must be as accurate as possible. If we determine that your home requires more time than originally estimated, we will notify you immediately. At that time, we will extend our time at our current hourly rate or prioritize your cleaning. Additional charges will only apply if the customer has been notified and approved them. To ensure a smooth cleaning experience, please make sure you are available by phone or email during your service in case we need to contact you.
2. Preparing for Your Cleaning: We kindly ask that you tidy up your space before our cleaning team arrives. This allows our professionals to focus on deep cleaning and revitalizing your home, ensuring it’s left fresh and spotless. A little preparation on your part helps us deliver the ultimate cleaning experience, transforming your environment into a welcoming haven.
3. Creating the Optimal Environment for Your Cleaning Appointment: Please eliminate as many distractions as possible to enable our cleaning technicians to work uninterrupted. We recommend scheduling your cleaning day when there will be fewer people at home, and all rooms are available during your scheduled time.
4. Special Requests: If you have any special requests or additional service requests, please submit them to the office and not to the cleaning technicians. Please contact us in advance to schedule any additional service and communicate your requests.
5. Appointment: We strive to provide excellent service to all our customers, but we are unable to provide specific appointment times. In the day before your cleaning, we will send you a message with the schedule for your cleaning, including the date and time with a window time. Please note that our estimated arrival window is subject to change due to various factors, including frequency options, schedule changes, and traffic. We understand the importance of timely service, and we appreciate your understanding in this matter. Our technicians will arrive as soon as possible within the specified arrival window to provide you with the quality service you expect from MH Cleaning Services. If you have any questions or concerns regarding our appointment arrival policy, please do not hesitate to contact us.
6. Accessing Your Home: We kindly recommend that our clients inform us how we will be able to access the house, during the estimate or at least one day prior to the scheduled cleaning. This helps ensure a smooth and timely service on the day of your appointment.
7. Cancellation and Lockout: At MH Cleaning Services, we value the time of our employees and clients. Therefore, we honor a firm 48 hour cancellation policy. If you need to cancel or reschedule your appointment, please do so at least 48 hours before your scheduled cleaning between our office hours (Monday to Friday 8 a.m. to 6 p.m. and Saturday 8 a.m. to 4 p.m.). This allows us to offer the time slot to other clients. If you cancel or reschedule within this 48 hour window, you will be charged a $50 cancelation fee.
8. Rescheduling Policy: To maintain a thorough and consistent cleaning job, we encourage our clients to keep their regularly scheduled cleaning appointments. However, if you need to reschedule a cleaning service within 48 hours of the original appointment but can still be accommodated within the same week, no additional fee will be applied. However, if the service is rescheduled within 48 hours and cannot be completed in the same week, a fee will be charged. Additionally, if a cleaning is skipped on a biweekly schedule, a $30 fee will be added to the next service. For monthly cleanings, a $50 fee will be applied to the following service if a cleaning is skipped.
9. Payment: Payment should be made according to the terms agreed upon with the client. Payments can be made via check, cash, QuickBooks, or other previously arranged methods. In the case of non-payment, we reserve the right to suspend future services until the outstanding amount is settled. A late fee of $25 USD per month will be applied to overdue payments. For Deep Cleaning services, we require half of the payment upfront and the remaining half upon completion of the service.
10. Tip: Our dedicated cleaning technicians are committed to delivering exceptional service to ensure your satisfaction. Although tipping is not mandatory, it is always appreciated by our hardworking staff. If you choose to leave a cash tip, please ensure it is clearly marked as such. Alternatively, you may add a tip to your eletronic payment. Please note that we are unable to accept tips in the form of a check, and we cannot accept money that is not marked as a tip.
11. Recycling Guidelines: We care about the environment and encourage our clients to recycle. We ask that you separate and dispose of your recyclables in accordance with your town’s guidelines before our arrival. Please notify us if it is not totaly cleary separeted wich trashbin is composting, recycling and regular.
12. Dishes: In order to provide you with the best possible service, we kindly ask that clients avoid leaving dishes in the sink or on the countertops before our visit. This helps our team focus on thoroughly cleaning and sanitizing the kitchen, ensuring every surface is spotless and ready for your use. We greatly appreciate your cooperation and understanding, as it allows us to maintain the highest standards of cleanliness for your home.
13. Pets: While we welcome pets, their safety and that of our staff is a top priority. We kindly request that you secure your pets in a designated area of your home during the cleaning service. If your pets are left inside the home during our cleaning, we will do our best to ensure their safety. However, we do not take pets outside, feed them, or clean up after any pet accidents.
14. Valuables: If you have any collectibles or expensive objects, please let us know so that we can make a note on your account. We ask that you clean and handle curio cabinets, figurines, glassware, antiques, and items of extreme or sentimental value yourself. Our team members are trained to handle your possessions with care, but we cannot assume responsibility for any damages that may occur during the cleaning process. Thank you for your cooperation in helping us ensure the safety and security of your valuables.
15. Climate Control: We ask that you ensure the temperature inside your home is set to a comfortable level before we arrive. Our cleaning technicians cannot work in environments that are too hot or too cold as they can be physically uncomfortable and potentially hazardous.
16. Employee Health and Safety: We prioritize the safety and well-being of our employees while providing high-quality cleaning services to our clients. Therefore, we have a Hazardous and Expertise Policy outlining the list of items and areas that we do not clean due to safety concerns or lack of expertise. We do not clean animal feces, human blood, bodily fluids, or any hazardous material that could potentially put our employees’ health at risk. Additionally, we do not clean mold, asbestos, or any other harmful substance that requires specialized training or equipment. Our cleaning technicians are strictly prohibited from moving heavy items that require more than two people or specialized equipment to move safely. Please note that this list is not exhaustive and may be subject to change based on our ongoing evaluation of safety and expertise. We appreciate your understanding and cooperation in helping us maintain a safe working environment for our staff while providing you with the best possible cleaning services.
17. Damages and Breakage: If we cause damage or breakage to an item, we will inform you immediately and work out a fair solution for repair or replacement within reason. If you notice any breakage or damage that we may have missed, please report it to us within 24 hours. Please note that MH Cleaning Services can not assume liability for items that were broken or damaged due to unstable bases or improper attachment or securing to the wall.
18. Photography and Video Registers: We may take before and after photos during your initial cleaning appointment and move-in/out cleaning services. These photos allow us to ensure your satisfaction and meet our high standards for cleaning. In some cases, we may also take photos during recurring appointments if the home is not in its usual condition. These photos are used for training, proof of our work performance, and promoting our quality standards in social medias. Please, keep in mind that we will never take photos of personal items such as family photos or jewelry. If you do not want us to take photos of work areas in your home, please notify our office before your cleaning appointment. Please note that our satisfaction guarantee may not apply if our cleaning professionals are unable to demonstrate cleaning progress in your home to our office team.
19. Quality Control: At MH Cleaning Services, we value your feedback and communication to ensure the highest level of quality in our services. Our quality control system is dependent on your input, and we encourage you to provide us with your overall experience and feedback regularly. We strive to address any issues or concerns that are important to you promptly. Our employees take great pride in their work and want to be informed if you are dissatisfied with a service. We ask that you kindly use our feedback surveys each time your home is cleaned to help us maintain ongoing communication with our office and your cleaning technician. Constant communication is the best way to ensure consistency of services. Thank you for your feedback and for helping us to provide the best possible service to you
20. Cancellation of Recurring Services: At MH Cleaning Services, we understand that circumstances can change and you may need to cancel your recurring cleaning services. To ensure that we can process your request in a timely and efficient manner, we kindly ask that you inform us with 30 days in advance. Once we receive your request for cancellation, we will confirm the cancellation of services and any associated fees or refunds.
21. Confidentiality: At MH Cleaning Services, we recognize and acknowledge that this Agreement creates a confidential relationship between our company and the client. We understand that information concerning the client’s business affairs, customers, vendors, finances, properties, methods of operation, and other such information, whether written, oral, or otherwise, is Confidential Information. Therefore, we agree that we will not, at any time during or after the term of this Agreement, disclose any confidential information to any person whatsoever. We also agree to bind our employees to the terms and conditions of this Agreement. Clients have the option to opt out of their public reviews and private feedback being used as a reference or testimonial for Amazing Maids to market its services.
22. Our Guarantee and Refunds: At MH Cleaning Services, we always strive to provide meticulous and high-quality cleaning services. However, if we happen to miss something or if the service provided is not to your liking, we stand by our promise and take full responsibility for our work. We will work with you until you are completely satisfied with the services we have provided. If you are not satisfied with our services, please notify us within 24 hours from the date and time of your cleaning by calling or emailing our office. We will promptly return and re-clean the area that was missed. However, please note that we cannot guarantee a touch-up for items or areas that have been damaged in the past, improperly cared for, stained, or have aged past the point of cleaning. While we do not offer refunds, we will work closely with you until you are completely satisfied with the services received. Our ultimate goal is to ensure that you are happy with our services and that your home is sparkling clean.

Thank you for reviewing our customer guidelines. We hope that they provide you with a clear understanding of our services and policies. If you have any questions or concerns, please do not hesitate to contact us. We appreciate your business and strive to make your experience with us a memorable one!

Warmly,

Maria Hesse

MH Cleaning Company